Terms & Conditions

Wildworx Ltd – Campervan Conversion Terms & Conditions

Effective from: [Insert Date]

Company Details:
Wildworx Ltd
Unit 6, Alcester Employment Park
Alcester, Warwickshire
B49 6HW
01789 700029
info@wildworxcustoms.com

1. Introduction

These Terms & Conditions apply exclusively to campervan conversions carried out by Wildworx Ltd. By paying your deposit and entering into a contract with us, you agree to be bound by these terms. This agreement is governed by and construed in accordance with the laws of England and Wales.

2. Commencement & Completion

  • The build commencement date will be confirmed upon receipt of your deposit.

  • Wildworx will provide an estimated completion date, which is not guaranteed.

  • Due to the bespoke nature of our work, delays may occur. We will notify you of any revised timelines.

  • Wildworx will not be liable for any loss due to delay, including (but not limited to) campsite bookings, holidays, travel, or ferry crossings.

3. Quotation & Specification

  • Quotations provided are valid for 30 days and are estimates only. Prices may change due to supplier pricing or raw material increases.

  • We reserve the right to revise specifications and pricing up to the point of the parts ordering stage.

  • Only the work listed in your final signed-off specification will be completed.

  • Any additional work must be agreed in writing and will be added to the final invoice.

4. Orders & Deposits

  • An order is considered confirmed when an email is received from the customer and the non-refundable deposit is paid.

  • If we are supplying a base vehicle, the deposit also secures the purchase of that vehicle.

  • A build slot is only confirmed once the 10% deposit is received.

5. Design Process

  • Customers are required to finalise and approve designs, colour schemes, and layout before the parts are ordered.

  • Wildworx can advise but the final design responsibility lies with the customer.

  • Delays in supplying design details or changes after sign-off may lead to delays and extra costs.

6. Build Schedule

Phase Estimated Timeframe
Deposit & Booking Immediate upon confirmation
Initial Consultation Within 2 weeks of booking
Design Meeting 4–6 weeks before build start
Parts Procurement Commences after design sign-off
Build Start As per confirmed date
Final Inspection & Handover Estimated 12–14 weeks from build start

All timeframes are approximate and subject to change.

7. Payment Schedule

Total Conversion Cost: As per your quotation
All payments are made in GBP (£) by BACS or card.

Stage Amount Due Date
Deposit (10%) £[Calculated 10%] On booking
Stage 1 (40%) £[Calculated 40%] 8 weeks before build start
Stage 2 (40%) £[Calculated 40%] On build start date
Final Payment (10%) £[Calculated 10%] On completion, before collection

  • No vehicle will be released until the full balance is paid.

  • Late or missed payments may result in delay or suspension of the build.

8. Cancellations & Variations

  • Once confirmed, your order is non-cancellable.

  • If cancellation is accepted by Wildworx, you agree to reimburse all costs incurred, including sub-contractor charges.

  • Any variation to the agreed design/spec must be confirmed in writing and may incur additional cost and/or delay.

9. Subcontractors

Wildworx reserves the right to subcontract any part of the work as required.

10. Risk & Liability

  • The risk of loss or damage to your vehicle lies with you from the moment it leaves our premises.

  • Please inspect your vehicle thoroughly before collection.

  • Wildworx is not responsible for damage reported after collection.

11. Warranty

  • A 2-year warranty covers Wildworx workmanship and parts supplied directly by us.

  • The warranty does not cover misuse, wear and tear, or issues with third-party parts not supplied or installed by Wildworx.

  • This warranty is non-transferable.

  • Vehicle-related faults remain the responsibility of the vehicle manufacturer/dealer.

12. Vehicle Supply & Condition

  • If Wildworx sources the base vehicle, we act in a consultancy capacity only. We do not accept liability for faults with the vehicle itself.

  • If you are supplying your own vehicle, a full damage inspection will be conducted upon arrival.

  • Any damage or mechanical issues after collection are the responsibility of the customer.

13. Ownership & Copyright

  • All Wildworx designs, images, and build concepts remain our intellectual property.

  • Any unauthorised reproduction or use is prohibited.

14. Default & Breach of Contract

  • If the customer fails to pay any invoice on time or breaches the contract:

    • Wildworx may suspend or cancel the build.

    • The completed vehicle will be retained until the balance is cleared.

15. Indemnity

The customer agrees to indemnify Wildworx Ltd against any liability, claims, or costs arising from:

  • The customer’s breach of these Terms

  • Third-party claims arising from use of the vehicle

  • Damage caused by misuse or failure to follow guidance

16. Complaints Process

If you have a complaint, please email info@wwxvans.co.uk clearly stating the issue.

  • All complaints will be acknowledged within 3 business days.

  • We aim to resolve all complaints within 10 business days.

17. Force Majeure

Wildworx will not be liable for delays or failures caused by events beyond our control including, but not limited to:
strikes, natural disasters, supply chain issues, pandemic, war, fire, or acts of government.

18. Notices

All notices must be in writing and sent via recorded delivery or email to the address or contact provided.

19. Entire Agreement

These Terms form the entire agreement between the parties and override all previous discussions or communications unless expressly agreed in writing.

20. Jurisdiction

This agreement is governed by English law and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.